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Best practices · September 29, 2026

SLA-compliant tickets: classify, prioritize and measure

An SLA nobody measures is a forgotten promise. Six practices for a service desk that delivers: separate response from resolution, prioritize by impact and urgency, honest statuses and three numbers every month.

Best practices · September 29, 2026

IT asset inventory: what isn’t recorded can’t be protected

What isn’t in the inventory doesn’t get updated, backed up, recovered when someone leaves, or billed when a client uses it. Eight practices for an IT inventory that stays up to date.