The service desk and the IT portfolio, in the same file.

Tickets with SLAs, rules and a service catalog; inventory that fills itself with the probe; contracts with their notice dates; and the projects born from a ticket, with an AI that answers citing the documentation.

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Where does what happens in IT live?

Tickets in one tool, projects in another, inventory in a spreadsheet and contracts in email.

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Today

A big ticket becomes a project by copying everything by hand
The SLA is checked once it has already been breached
Nobody knows who has which device
Contracts renew themselves without anyone deciding

🗂️

With Iurefficient

The ticket is split or becomes a work plan without retyping
Business-hours clocks, warnings before the breach and escalation
The probe discovers devices and each person signs their custody form
Every contract with its notice date and a timely warning

A service desk that connects

ITIL types and catalog

Incidents, requests, problems and changes; a service catalog with its form.

SLAs and escalation

Per-queue policies on business hours, pause while waiting, warnings and escalation.

Automation rules

They assign, prioritize and link services based on what the ticket contains.

Inventory and CMDB

Devices, licenses, services and their relationships, with the impact visible on each ticket.

Contracts and vendors

Term, notice, signature and AI that reads the contract citing the clause.

API and webhooks

A token per integration and signed webhooks to connect other systems.

The modules an IT department uses

Service desk (tickets) The service desk, with SLAs, rules, catalog and survey. Inventory and CMDB Devices, licenses, contracts and the CMDB. Projects and PMO The IT project portfolio, with baselines and risks. Case file AI assistant Questions to technical documentation with the citation of its source. Client portal Users raise and follow their tickets. Timesheet Time worked on tickets and projects.

See it in one minute

What changes in IT

⏰

SLAs that are met

The warning arrives before the breach, not after.

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One inventory

What the probe finds and what was bought, in one place.

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Less retyping

From ticket to project and from contract to asset without copying.

Your data, wherever you decide

Your project documents stay wherever you put them.

On your servers or in the cloud

Installed on your infrastructure, or on a dedicated instance we operate on Google Cloud.

Encrypted files

Every file is encrypted with AES-256-GCM and a per-project key; connections run over TLS.

Audit log

Key actions are logged with user, date, IP and device.

AI privacy

Enterprise APIs that don't train on your data, or a local model on your infrastructure.

Our security standards

🔐AES-256 encryption

📜Audit log

🏢On your servers or in the cloud

🤖Your documents don't train models

Learn more about our security

Frequently asked questions

Does the SLA count weekends?

It depends on the queue's policy: 24×7 or business hours with holidays, and it can pause while the ticket is "Waiting". The warning arrives before it is breached.