What’s new? v4.110 — What has already been solved, and counting what you have

Similar resolved tickets show up when you open a new one, and the physical inventory audit is done with your phone reading QR codes. The team also gets notified of new case documents.

v4.110.1 — Let the team know

When someone uploaded a meeting transcript or generated the minutes, the rest of the case team had no way of knowing: the notice to the owner failed without anyone noticing, and the other members were never notified.

Now every new document in a case —uploaded, generated or transcribed— reaches the bell of the owner and the members, without filling their inbox.

v4.110.0 — What has already been solved, and counting what you have

Tickets: don’t solve the same thing twice

A help desk solves the same problems over and over, and what it learned lives in closed tickets nobody reads again. Now, when you open a ticket, Iurefficient shows similar tickets that were already resolved and how: one click pastes that solution into the reply.

Each agent sees only what they could already see, and never an internal note.

Inventory: physical audit from your phone

Counting what you have is no longer a sheet of paper. You set up an audit by location, walk the storeroom with your phone reading the QR codes on the labels, and at the end the system tells you what is missing, what is out of place and what should not be there. The differences are fixed in one go.

tickets inventory audit notifications release

← Back to the index